Frequently Asked Questions
Everything you need to know about your STS Ranchwear order.
What is the STS Ranchwear return policy?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How should I care for my leather STS Ranchwear products?
To maintain the longevity of your leather goods, we recommend using a high-quality leather conditioner and avoiding prolonged exposure to direct sunlight or moisture. Wipe clean with a damp cloth when necessary.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times vary based on your location and will be calculated at checkout.
Are your products covered by a warranty?
Yes, we stand behind our craftsmanship. STS Ranchwear products carry a one-year limited warranty against manufacturer defects in materials and workmanship under normal use.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within one hour of placement to request changes; however, once an order has reached the warehouse, it cannot be modified.